Frequently Asked Questions FAQs
Have Questions?
Check out the FAQ’s below to find quick answers to some of our most popular frequently asked questions.
Ordering
No, there is not. You may purchase as many items as you would like.
We do not accept phone orders at this time.
Because order processing begins as soon as we receive the order, you will not be able to edit or cancel it.
Payments
We accept debit and/or credit cards including VISA®, MASTERCARD®, AMERICAN EXPRESS®, DISCOVER® and PayPal®. No PayPal® account is required if paying with a debit or credit card.
No, we do not accept money orders, personal checks or cashier’s checks.
Our checkout process is easy, fast and secure. Enter your billing and shipping address, select your payment method and place your order!
Yes. We’ll never share your personal information with anyone and we do not store any credit card information on our site. Your credit card information is handled securely by our payment processor.
You will be charged as soon as you confirm and place your order.
If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card.
Shipping
To check the status of your order, log into your account and view your order history. Here’s what you will see:
Pending: This status means that haven’t completed the checkout process or that your payment hasn’t yet cleared.
Processing: This means we’re currently processing your order. You’ll receive an email to let you know we received your order.
Completed: This means that your order has completed processing and has been shipped. You’ll receive an email to let you know that your order has been shipped and you’ll receive a separate email with your tracking number.
Most customers using the expedited shipping service can expect to receive their order within 2 to 15 business days. Customers using economy shipping service (if available) can expect delivery in 4 to 30 business days. These time frames are only estimated and not guaranteed. Peak mailing periods may experience shipping delays.
Yes, all orders are shipped with tracking/delivery confirmation.
Shipping cost is shown on the shopping cart page as well as during the checkout process. We do offer shipping discounts depending on how many items you purchase. The more items you buy, the more you save on shipping.
Orders shipping to the US will be delivered by USPS (US Postal Service). Orders shipping to Canada will be delivered by Canada Post.
Yes, we ship to PO boxes.
No, we do not. We currently only ship within the US (including Alaska and Hawaii) and Canada.
All items purchased from RottenRemains.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items, pass to you upon our delivery of your order to the shipping carrier.
Our Expedited shipping service is a tracked service and offers coverage for lost packages. If you suspect your order has been lost in transit or the tracking number has not shown any recent activity, contact us and we can assist you with opening a lost package claim with the shipping carrier.
Once an investigation has been opened, the investigation process can take up to 60 days to be resolved from the date the claim was opened.
In the event that you receive an incorrect or faulty item, contact us within 2 days of receiving the order and provide us with the following:
Clear, high resolution photographs of the item in question, the enclosed packing slip and photographs of all packing materials.
Returns
All sales are final. We do not accept returns or grant exchanges.
Still have Questions?
If you haven’t found an answer in our Frequently Asked Questions, shoot us a message via our contact us form… we’d love to hear from y’all.