Frequently Asked Questions FAQs

Have Questions?

Check out the FAQ’s below to find quick answers to some of our most popular frequently asked questions.

Ordering

No, there is no minimum purchase required. You may purchase as many items as you would like.

No, we do not accept phone orders at this time.

To make sure you receive your order ASAP, we’ll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

Payments

We accept debit and/or credit cards including VISA®, MASTERCARD®, AMERICAN EXPRESS®, DISCOVER® and PayPal®. A PayPal® account is not required if you’re paying with a debit or credit card.

No, we do not accept money orders, personal checks or cashier’s checks.

Our checkout process is easy, fast and secure. Enter your billing and shipping address, select your payment method, then place your order!

Yes. We don’t store any of your credit card information on our site (that information is handled by our payment processor, PayPal) and we’ll never share your personal information with anyone else.

Your selected payment method will be charged as soon as you place your order.

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card.

Shipping

To check the status of your order, log into your account and view your order history. Here’s what you will see:

Pending: This status means that haven’t completed the checkout process or that your payment hasn’t yet cleared.

Processing: This means we’re currently processing your order. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Completed: This means that your order has completed processing and has been shipped. You’ll receive an email to let you know that your order has been shipped and you’ll receive a separate email with your tracking number.

Most customers using expedited shipping can expect to receive their order within 2 to 10 business days. Customers using economy shipping can expect delivery in 4 to 30 business days. As shipping carrier delays can happen especially during peak mailing periods, these time frames are only estimated and not guaranteed.

We offer two shipping services, economy and expedited. Only the expedited shipping service includes tracking.

Shipping is calculated during checkout. We do offer shipping discounts depending on how many items you purchase. The more you buy, the more you save on shipping.

Orders shipping to the US will be delivered by USPS (US Postal Service). Orders shipping to Canada will be delivered by Canada Post.

Yes, we ship to PO boxes.

No. We are unable to ship to military APO/FPO addresses, US territory addresses (Guam, Puerto Rico, US Virgin Islands, Northern Mariana Islands or American Samoa) and international addresses at this time. We currently only ship within the US and Canada.

All items purchased from RottenRemains.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items, pass to you upon our delivery of your order to the shipping carrier.

The Economy shipping service is an “at your risk” service. It does not include tracking or cover loss or damage. If you select this shipping service, you are accepting all liability of the package if it is lost in transit and hereby agree to not hold Rotten Remains accountable for this issue.

Expedited shipping is the only service that offers coverage for lost packages. If your order was shipped via expedited shipping and you need help opening a lost package claim with the shipping carrier, send us an email and we’ll be happy to assist.

We’re sorry to hear that you’ve received an incorrect or faulty item. So we can get this sorted for you, please drop us an email within 2 days after the item has been received with the following info:

Clear, high resolution photographs of the item and clear photographs of all packing materials the item was received in including the enclosed packing slip.

Returns

All sales are final. We do not accept returns or grant exchanges.

Support

You can get in touch with us by filling out our contact us form located here. If you have a question about an order that was placed, please include the order number with your inquiry.

You can view our Privacy Policy here.

Still have Questions?

If you haven’t found an answer in our frequently asked questions, shoot us a message via our contact us form located here… we’d love to hear from y’all.